About KW Towing
A professionally managed towing, recovery, transportation, and vehicle-storage company serving clients throughout Kitchener-Waterloo, Milton, and surrounding areas.
Professional. Dependable. Regulated.
Established in 2017, KW Towing has developed a strong reputation for dependable service, operational efficiency, regulatory compliance, and a consistent commitment to safety and security.
The company provides towing and storage services supported by qualified personnel, modern equipment, secure facilities, and fully integrated fleet-management technology.
As a registered MTO tow operator (#189104368), KW Towing operates under Ontario's regulated rate framework — ensuring transparent, accountable pricing on every call.
Our Standards
Operational Efficiency
Fully integrated fleet-management technology and 24/7 dispatch ensure rapid, coordinated response across our entire service area — every time.
Regulatory Compliance
We operate under Ontario's Towing and Storage Safety and Enforcement Act with MTO-regulated maximum rates. Transparent, accountable, and fully compliant.
Qualified Personnel
Every operator is certified, trained, and experienced — handling everything from passenger vehicles to multi-axle commercial rigs with precision and care.
Secure Facilities
Our storage facilities are monitored, secure, and managed to the highest standards — giving clients confidence that their vehicles are protected.
Modern Fleet
KW Towing maintains a modern, well-maintained fleet equipped to handle the full spectrum of towing and recovery needs — from passenger vehicles to heavy commercial rigs. Every unit is outfitted with the right tools, and every operator is trained to use them.
- Heavy-duty rotator and recovery trucks
- Flatbed carriers for all vehicle classes
- Wheel-lift tow trucks
- Medium-duty towing units
- Specialized commercial transport rigs
- Fully equipped roadside service vehicles
Licensed, Certified & Regulated
Proud Canadian Company
Locally owned and operated in the Kitchener-Waterloo region since 2017. Rooted in the community we serve.
MTO Registered Operator
Registered tow operator #189104368 under Ontario's Towing and Storage Safety and Enforcement Act. Rates are regulated and fully transparent.
ISO 9001 Certified
Our quality management systems meet ISO 9001 international standards — ensuring consistent, reliable, and accountable service on every dispatch.
Trusted by the Region's Leading Organizations
KW Towing serves a strong portfolio of commercial, institutional, insurance, auction, municipal, and enforcement-related clients — reflecting the company's reliability, compliance standards, and operational capability.
Roadside Assistance & Insurance
- CAA
- Allstate Roadside Assistance
- PDG Canadian Roadside Assistance
- DAA
Auction & Fleet Partners
- Copart Auctions
- IAA
- Toromont Industries
Municipal & Law Enforcement
- City of Kitchener
- City of Waterloo
- Waterloo Regional Police Service
- Ontario Provincial Police (OPP)
Educational & Institutional
- Conestoga College
- Wilfrid Laurier University
- University of Waterloo
- Licensed Bailiff & Repossession Agencies
A Quality-Driven Operation
KW Towing is an ISO 9001-certified company. Our quality-management practices are designed to ensure consistent service delivery, documented operating procedures, accountability, and continuous improvement across every dispatch.
- Client requirements are clearly identified and communicated
- Towing assignments are properly scheduled and dispatched
- Personnel are qualified for their assigned responsibilities
- Vehicles and equipment are monitored and maintained
- Operational records are accurate and securely retained
- Incidents and service concerns are documented and reviewed
- Corrective actions are implemented where required
- Service performance is continuously evaluated and improved
Built for Accountability and Speed
KW Towing has implemented an automated operating environment to support dispatch efficiency, vehicle monitoring, asset security, record accuracy, and management control.
Samsara
Samsara serves as our centralized fleet-management platform, providing real-time visibility across all vehicles and operational assets.
- Real-time vehicle location tracking
- Fleet and asset monitoring
- Driver-activity visibility
- Route and movement history
- Dash-camera integration and live monitoring
- Safety-event review and fleet accountability
Towbook
Towbook powers our towing administration, dispatch planning, scheduling, and operational recordkeeping from first call to final storage.
- Incoming service request management
- Tow assignment and driver dispatch
- Vehicle, pickup, and destination details
- Tow authorization and scheduling
- Storage activity tracking
- Customer and account records
Serving the Region
KW Towing operates throughout Kitchener, Waterloo, Cambridge, Milton, and Puslinch — on highways, side streets, parking lots, and job sites across the region.
Ready When You Need Us
24/7 dispatch across Kitchener, Waterloo, Cambridge, Milton & Puslinch. One call is all it takes.
(519) 588-7337